Your privacy matters to us. This policy explains what personal information Cappello Mafikeng collects through this website and when you contact us, how we use it, and the choices and rights you have under the Protection of Personal Information Act, 2013 (POPIA).
1. Who we are
Cappello Mafikeng is the responsible party for the personal information described in this policy.
Address: Shop 12, The Crossing Shopping Centre, Nelson Mandela Drive, Mafikeng, North West
Telephone and WhatsApp: 018 001 1047
2. Information we collect
When you send us an enquiry or message through the forms on this website, we collect the details you provide, such as your name, phone number, email address, the occasion, preferred date, number of guests and any notes you include.
When you call or message us by phone or WhatsApp, we receive your phone number and the content of your messages.
When you browse the website, basic technical information (such as your browser type and pages visited) may be processed by our hosting provider and by essential cookies needed for the site to work.
3. How we use your information
We use your information to respond to your enquiries, arrange reservations, celebrations and events, communicate with you about your visit, and improve our service. We do not sell your personal information, and we will not send you marketing messages unless you have agreed to receive them.
4. Bookings, reviews and third-party services
Online bookings and reviews are handled by Perfomit; when you use their pages, their privacy policy applies. Messages sent via WhatsApp are processed by WhatsApp (Meta). Videos on this site are provided by YouTube in privacy-enhanced mode, and the directions link opens Google Maps. These services may collect information in line with their own privacy policies. Our website is hosted by Hostinger.
5. Cookies
We use only the cookies needed for the website to function. Third-party services, such as YouTube, may set their own cookies when you choose to use them. You can manage or block cookies in your browser settings.
6. How long we keep your information
We keep personal information only for as long as it is needed for the purpose it was collected for, or as required by law, after which it is securely deleted.
7. Keeping your information safe
We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. Access is limited to team members who need it to assist you.
8. Your rights
Under POPIA you may ask us what personal information we hold about you, ask us to correct or delete it, object to its processing, or withdraw any consent you have given. To make a request, call or WhatsApp us on 018 001 1047 or ask a member of our team. If you are unhappy with how we have handled your information, you may lodge a complaint with the Information Regulator (South Africa) at inforeg.org.za.
9. Age restrictions
We serve alcohol and our services are intended for adults. We do not knowingly collect personal information from children under 18.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.